Refund policy

Cancel before carving

You may cancel your order free of charge before carving begins. Contact contact@cnember.com with your order number as soon as possible so we can check its production status.

After carving

Each personalized seal is made to order. After carving begins, returns for reasons other than a quality problem, incorrect carving or shipping damage are not accepted. For a quality problem, incorrect carving or shipping damage, a refund or replacement can be arranged.

Report an issue within 3 days

Contact us within 3 days of receiving your order. Include your order number, a description of the issue and clear photographs of the seal and packaging. Keep the item and packaging while we review the issue. We will contact you to arrange the appropriate refund or replacement.

This policy does not limit any consumer rights that cannot be excluded under applicable law.